Privacy Policy
This policy explains how Scoopin & Haulin 24/7, LLC collects, uses, and protects information when you visit our website or use our courier services.
Last updated: July 17, 2026
1. Who We Are
Scoopin & Haulin 24/7, LLC is a medical and prescription courier service based in Houston, Texas. This Privacy Policy applies to our website and to information we collect in connection with providing courier services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information - name, phone number, email address, business name, and mailing address
- Service information - pickup/delivery locations, timing requests, shipment details needed to complete a run, and related communications
- Website information - IP address, browser type, device data, and pages visited (typically through standard server logs or analytics tools, if enabled)
- Payment-related information - as needed to process invoices or payments through our payment processors
3. How We Use Information
- To schedule, dispatch, and complete courier services
- To communicate about pickups, deliveries, delays, and account matters
- To maintain chain-of-custody and service records
- To improve our website, operations, and customer support
- To comply with legal, regulatory, or contractual obligations
4. Healthcare & Confidential Materials
Because we transport healthcare-related items, we may encounter sensitive materials or information in the course of a delivery. We train personnel to handle such materials discreetly and in accordance with company procedures. Clients remain responsible for ensuring their own compliance with HIPAA and other privacy laws when preparing materials for transport.
5. Sharing of Information
We do not sell personal information. We may share information only as needed with:
- Service providers who help us operate (for example, hosting, communications, or payment processors)
- Drivers and dispatch staff performing the requested service
- Legal authorities when required by law or to protect rights, safety, or property
- Business successors in the event of a merger, acquisition, or similar transaction
6. Cookies & Website Data
Our website may use cookies or similar technologies for basic functionality, preferences, or analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data Retention
We retain information only as long as needed for service delivery, business records, legal compliance, and dispute resolution, then dispose of or de-identify it according to our practices.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and business services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Your Choices
You may contact us to update your business contact details or ask questions about information we hold related to your account or service history. Certain records may need to be retained for legal or operational reasons.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top will change when we post revisions. Continued use of our website or services after an update means you acknowledge the revised policy.
13. Contact Us
For privacy questions, contact:
Scoopin & Haulin 24/7, LLC
PO Box 88295
Houston, TX 77288
Phone: (888) 304-0247