Help Center
Questions we hear every week.
Clear answers about coverage, chain-of-custody, scheduling, and how Scoopin & Haulin 24/7 supports pharmacies, labs, clinics, and facilities across Houston.
What areas do you serve?
We are Houston-based and primarily serve the Greater Houston area, including pharmacies, hospitals, clinics, laboratories, and senior care facilities. Contact us if you need coverage for a specific route or surrounding community - we will confirm availability quickly.
Are you available 24/7?
Yes. Healthcare needs do not run on a 9-to-5 clock, and neither does our dispatch. We support daytime, evening, overnight, weekend, and holiday medical courier requests.
What can you transport?
We transport medications and prescriptions, lab specimens and blood samples, medical records, and medical supplies or small equipment between healthcare partners and patients - always under secure handling protocols.
What does chain-of-custody mean for your deliveries?
Chain-of-custody means every handoff is verified and logged from pickup to final delivery. That accountability helps pharmacies, labs, and facilities trust that sensitive items were handled correctly at each step.
How do I request a pickup?
Call (888) 304-0247 with pickup location, destination, item type, and any time or handling requirements. Our team will confirm dispatch and next steps. For recurring routes, we can set a standing schedule.
Can you handle STAT or time-sensitive lab runs?
Yes. We regularly support tight specimen windows. When delays happen - such as traffic - we communicate early so your team can adjust processing expectations.
How do you protect patient confidentiality?
Drivers and dispatch follow company procedures for discreet handling of medications, records, and related information. We treat patient privacy as a core requirement on every run.
Do you work with senior care facilities?
Yes. We understand medication pass timing and facility check-in procedures. Our drivers are trained to treat resident deliveries with care - not like a standard package drop.
Can you create a custom delivery schedule for our pharmacy or lab?
Absolutely. We partner with clients the way leading logistics providers do: learn your process, identify gaps, then implement pickup and delivery programs that fit your operations.
How can I get pricing?
Pricing depends on distance, urgency, frequency, and item type. Call (888) 304-0247 and share your typical routes - we will discuss options that fit your facility's needs.
Still have a question?
Our dispatch team is ready to help - call anytime for pickup support or partnership details.